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The order is processed within 24 to 48 hours from Monday to Sunday, and the standard delivery time is 3 to 5 business days from Monday to Saturday.
If it's been less than 14 working days, we ask that you are a little more patient, your item is on its way!
If your entire order has still not arrived after up to 14 business days, please contact us so that we can investigate the tracking number and reship your items if necessary.
Currently, we only deliver to all USA states including Puerto Rico, Hawaii, Alaska, APO/FPO/DPO
If your item arrives broken or damaged, please contact our customer service team by email with a photo or video of the problem and we will send you a new item immediately.
If you do not get a response from us within 24 hours (Monday to Sunday), check your spam, we respond to 100% of emails. Otherwise, please contact us by phone.
Absolutely, contact us and we will tell you the procedure to follow.You have 30 days from receipt of the goods.Simply send the item back to us and we will issue a refund. Please refer to Return & Refund policy.
Contact us from 10 a.m. to 7 p.m EST. Monday to Sunday
Address : Hellixer by Hellixer LLC, 1360 Fulton St, Brooklyn, NY 11216, United States
Phone : (+1) 6468-955-673
Email : support@hellixer.com
Or through our contact form on the Contact Us page.
We will respond to your request within 24 hours.
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